More Information on Our Worldwide Shipping


Shipping Delays

To avoid inevitable shipping delays, place your order early, especially if you have a hair appointment, deadline or other engagement. Our company will not be responsible for late shipment delays caused by holidays, natural disasters, carrier delays or extreme weather conditions. Holidays are not classed as business days. We will not provide reimbursements of shipping costs if item(s) are delayed. For more information, please contact us.


Failed Deliveries / Refused Shipments / Incorrect Shipping Address

Incorrect or incomplete address is usually the main cause of shipping delays. To avoid that happening, make sure the address you provide is complete and accurate. That will ensure the item(s) you place being delivered to the correct address.

You will be responsible for extra shipping charges, if a shipment is returned to our office because of an incomplete or wrong delivery address. Take note that no refunds will be issued for refused shipment or abandoned item(s).


Limitation of Liability

Under this agreement, Dionne Smith will not be held responsible or liable for payment of damages beyond the total paid for the purchased item(s).

Dionne Smith will not be liable for any indirect or special damages, even if suggested of the possible cause of such damages. This specific limitation of liability applies to services and products offered by the company.

If you have any questions regarding our products or services, please contact us.